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What is your return policy?
Where do I send my return or exchange?
How do I make a return or exchange?
When will my credit card be refunded?
Item availability
Which credit cards do you accept?
International Shipping costs, methods and disclosure
Refused Shipments
Do you ship to where I live?
Will I be charged sales tax?
How do I find out about special promotions and discounts?
Are there any websites you would recommend?
What is your return policy?
Returns and exchanges are accepted on merchandise within 24 hours of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED. Please notify us of your return by sending us an email to mydesignercloset@gmail.com and providing us with your tracking number. PLEASE NOTE: Shipping and handling charges are non-refundable.
My Designer Closet does not assume return shipping costs.
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Where do I send my return or exchange?
Please send your return or exchange to:
MDC, P.O. Box 491022, Los Angeles, CA 90049, USA
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How do I make a return or exchange?
Securely pack the return merchandise in a USPS Priority Mail box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
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When will my credit card be refunded?
Once your package has been received at MDC, your refund will be processed in the original form of payment within four business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from MDC.
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Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
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Which credit cards do you accept?
MDC accepts the following credit cards: Visa, Master Card, American Express, and Discover.
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International Shipping costs, methods and disclosure
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from MDC, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
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Refused Shipments
If you decide to refuse any shipments from MDC, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to MDC. This amount will be subtracted from your merchandise refund.
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Do you ship to where I live?
MDC services the world!
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Will I be charged sales tax?
No.
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How do I find out about special promotions and discounts?
Send an email to mydesignercloset@gmail.com and let us know that you would like to be added to our VIP list.
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Are there any websites you would recommend?
We love to shop at the Gilt Groupe. You need to be invited to join but since we are members you can sign up through us by using this link: http://www.gilt.com/invite/secretsale
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